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How to Conduct a Cognitive Walkthrough Workshop. Summary: Step-by-step directions for running a cognitive-walkthrough workshop with examples and templates included. By Kim Salazar. Kim Salazar. On 2022-04-10 April 10, 2022. Topics: Cognitive Walkthroughs Cognitive Walkthroughs.
Please share this article: The Cognitive Walkthrough is a technique that is similar to heuristic evaluations, expert reviews, and pure evaluations in that it is focused on the user experience, but unlike those methods, it relies solely on the expertise of a small group of users to evaluate the interface.
A cognitive walkthrough is conducted in a group, usually performed in a workshop setting, where the facilitator walks the user through a task and evaluates the user’s performance.
Watch Complete Video Walkthrough Here
The entire Walkthrough Guide is available as a video
Key Roles -Another Perspective Walkthrough
Key Roles. Facilitator: The facilitator is usually the organizer of a group session. This person is responsible for ensuring that participants are ready for the session and ensures that the discussion is in line with the purpose and rules of the meeting. Hence, the session runs as smoothly as possible.
Presenter: The presenter’s role is to create a physical representation of the information they present. To do this effectively, the presenter must have the skill to present the product information that is not intimidating to users.
An evaluator is a participant who takes notes on the cognitive walkthroughs.
In the following video, the facilitator follows along and provides a cognitive walkthrough of the interface, demonstrating how the participant used the application. The evaluator then follows along and provides feedback on the interface’s usability.
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Determine Success or Failure for Each Action
This is an exercise designed to help you ensure that you’ve determined whether users are likely to succeed at each step of the user path. Evaluators should ask themselves 4 key questions (Analysis Criteria) to help them determine whether users will be successful.
Will users notice that the correct action is available? Will users associate the correct action with the result they’re trying to achieve? After the action is performed, will users see that progress is made toward the goal? To streamline the recording process during the walkthrough, it is helpful to utilize a recording tool or template for each predefined step in the action sequence of the task.
Here’s a printable template we recommend for manually recording the group’s decisions. This template is included for download at the end of the article. The recorder fills in the overarching task and the specific step.
For each of the four analysis questions, the recorder marks the appropriate answer — yes or no. For each question, the group should be able to explain why this is the correct answer. If the answer is yes, there are some common reasons for success for each question.
Streamlining the recording process helps make sure that you capture all the information that the system needs to help with the analysis. Circle the “yes” answer if you think you need to record more of the conversation than what we’ve set up in the template.
If the reason is not given, the recorder should write the reason for the Yes determination in the cell below. If the answer is no, the recorder should also write why exactly the group made this determination. Below we’ll show how the evaluation template might be filled out for 2 of the 3 actions in the action sequence for our expense report example.
Now that we’ve finished going through the steps of determining if the step is a success or a failure, we can go over the steps and determine the outcome. For this part of the analysis, the steps are listed on the worksheet, and they will help us analyze the step more accurately.
Suppose your team determines that the user would fail at any step of the action sequence. In that case, you can note the problem, assume that the system provided feedback for the correct action, and then analyze the next step as if the current one had been successful. Assume that the system is in the state corresponding to the successful action.
Select Remove from the list of actions in the top bar when you want to delete an item. If you want to undo the action, select the Play icon. This will display a confirmation modal, where you have to approve the move or cancel it.
References -Another Perspective Walkthrough
References. Cathleen Wharton, John Reiman, Clayton Lewis, Peter Polson. 1990.
1. The Cognitive Walkthrough: A Practitioner’s Guide. In Jakob Nielsen, Robert L. Mack (ed.) Usability Inspection Methods. New York: John Wiley & Sons, Inc. ISBN: 978-0-471-92002-
2. DOI: https://dl.acm.org/doi/book/
3. This is a must-read for anyone who wants to improve their skincare.
LinkedIn |. Email. Share this article: Twitter. LinkedIn. Email. About the Author. Kim Salazar is a Senior User Experience Specialist with Nielsen Norman Group. Salazar combines her background as a developer and education in Computer Science with her user experience expertise, particularly around complex applications, to bring well-rounded insights to her work.
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Exploring the Skell Research Facility
I’m going to explore the Skell Research Facility. You can do it either stealthily or in full force. I prefer the latter, but you’ll want to get upstairs in the main building to see what information they have on their computers.
After the A New Perspectives side mission is completed, return to Alvarez, hand over the documents, and learn about the Skell AI.
For more in-depth guides, check out our Ghost Recon Breakpoint mission walkthroughs. Find guides for missions such as The Ghost, The Farmhouse, and The Lanes.
Weapons overview list. How to change class. How to find the bipod. How to open locked doors. How to use the binoculars. How to hold your breath. How to change aiming shoulder. Weapons stats overview.
This is a great side mission to complete, and the first thing you’ll learn to do after you pick up the critical mass container is how to complete this side mission.